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If you have NOT mounted tires to the wheels then you may return them.
Returns & Exchanges outside of 1 year of the purchase date there will be an automatic 25% restocking fee.
Please make sure all wheels are packaged the same as you received them, all packing materials back in place including the plastic bag (prevents box burn) and make certain that bead lock bolts are in a bag and secured in the box. If bead lock bolts escape the bag because they were not secured, they can and will damage the wheels and you will not receive credit for the wheel.
Make sure you insure the wheels for the amount you paid with the carrier that you choose. Without insurance there is a max pay-out of $100.00 by all small package carriers.
Once received by us they will be inspected for damage. If there is any shipping damage, we will take pictures for you to file a claim. If you need assistance with filing a claim, we are more than happy to help.
(We would suggest not using UPS as they are not nice to our product and difficult to file claims with), FedEx or the USPS might be a better option.
Also check with www.pirateship.com as they have reasonable shipping rates.
Once the wheels are inspected a Refund Check will be issued to you.
Should any parts be missing (ie. center cap, portions of the install kits, etc.) a 10% to 25% restocking fee will be deducted from your refund.
Due to the lengthy check in process for the Pro Forge & Val Star Wheels there will be a $25.00 per wheel restock fee on ALL Pro Forge & Val Star returns, or exchanges. NO EXCEPTIONS
Your RMA# is your invoice number. Please notify us when you plan to return so that paperwork for your return can be put in the warehouse.
Please include a copy of your invoice in one of the boxes.
If you have any questions, please call the office. 888-492-9394
Race Star Wheels
982 W Innovation Dr
Kearney, MO 64060
Returns for stock adjustment will be allowed on a 2 for 1 stock adjustment (once yearly). For every 1 piece returned 2 must be purchased. Quantities must be approved in advance and must have RA#.
No close out items, warranty or damaged product qualifies. Vendor will be responsible for incoming freight. Normal terms apply on replacement order.
Drop Shipping. All drop shipped orders will be shipped FedEx. All orders will have $10.00 handling charge. We will offer 1 & 2 day FedEx foreign & domestic.
All orders 12 wheels & more will be shipped truck line on pallets banded down w/shrink wrap.
For complete return and exchange procedures, download the full document below:
A return authorization number (RA#) must be obtained from Race Star Industries prior to return. Any product returned without a proper RA# will be refused by our shipping department.
All returns will be inspected by Race Star Industries and must fall into acceptance guidelines or product will be returned. Example: Once a tire is mounted it is not returnable (you mount it you own it.) Scratched or dented during installation not accepted. Not accepted due to improper fitment. Not accepted due to abuse.
All products comply to quality control, should any issue occur it will by judged on a case by case bases.
When decided a return is authorized a credit or merchandise exchange will be issued.
Race Star Industries prides itself in quality control from polished to boxing, inspecting and shipping.
Returns for stock adjustment will be allowed on a 2 for 1 stock adjustment (once yearly). For every 1 piece returned 2 must be purchased. Quantities must be approved in advance and must have RA#. No close out items, warranty or damaged product qualifies. Vendor will be responsible for incoming freight. Normal terms apply on replacement order.
Drop Shipping. All drop shipped orders will be shipped FedEx. All orders will have $10.00 handling charge. We will offer 1 & 2 day FedEx foreign & domestic.
All orders 12 wheels & more will be shipped truck line on pallets banded down w/shrink wrap.
